Returns Policy | TradeMutt

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When you are not happy, we aren't happy. We want to make sure you feel and look great in your new TradeMutt work shirt.

If for whatever reason you are not feeling 100% satisfied with your purchase, you may return the item/s you have purchased for a full refund.

To get you into some seriously good kit quicker, you can jump online now and order your new TradeMutt gear.That way we can get you sorted out a lot quicker. Then just return the original item and we will refund you in full.

WHAT CAN I RETURN?
The items must be unwashed and undamaged in any way. We can not refund items that have been worn or damaged.

HOW LONG DO I HAVE TO RETURN/EXCHANGE?
Within 30 days od receiving your item. If you have bought this as a gift and the recipient didn't get to open it within this time frame, don't worry, we will sort you out. Just drop us an email at sales@trademutt.com

HOW DO I RETURN OR SWAP AN ITEM?
Within your package you will have a returns slip. Simply fill in the details on that slip, ensuring you include the original order number and the name of the person who placed the order. If you ordered the wrong size, please just put the original garment in the mail and send it back to us for a full refund, not including postage. While you wait for us to issue you the refund you can jump online and place a new order to get your correct size sent out straight away.

WHAT HAPPENS NEXT?
We will receive your parcel back at TradeMutt HQ and process a full refund (excluding shipping). You will receive a confirmation email when the funds have been processed. Funds will be sent back to the same account that was used to make the original purchase.

WHO PAYS FOR THE RETURN?
If your item is not what you ordered or is faulty, that's on us. Mail it back and once we receive it we will give you a full refund.

WHERE DO I SEND MY RETURN?
Unit 3/77 Riverside Place, Morningside, QLD, 4170

DOWNLOAD RETURNS SLIP HERE

1. What we need

Our Personal Data Protection Policy governs the use and storage of your data. You can see our Personal Data Protection Policy at https://www.trademutt.com/privacy-policy.
This Is A Conversation Starter Group Pty Ltd is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:

Personal details such as name, address, email, and phone number
Your IP address
Operating system, web browser type and version
Pages you visit and features you use on our site

We also use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level but, if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.
We partner with third parties to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based on your browsing activities and interests.

2. Why we need it

We need your personal data in order to provide you with the following services:

For fulfilling your orders in order to know where to deliver them, and how to communicate with you about that delivery to process your payment.
For communicating with you on updates and special offers via email (if you have opted into this)
For responding to any requests to our customer happiness team
For business operations and reporting

3. What we do with it

Your personal data is processed in This Is A Conversation Starter Group Pty Ltd office located in Australia. Hosting and storage of your data also takes place in Australia.
Some of your data is processed on our behalf by our vendors in other countries. These include companies such as Google, Facebook, Stripe, NETO and MailChimp.
No third party providers have access to your data, unless specifically required by law.

4. How long we keep it

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. After this period, your data is irreversibly deleted.

Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states. You are deemed to accept and agree to this by using our site and submitting information to us.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.
Steps We take to secure and protect your data include:

Ensuring that your connection to our website is secure; and
Ensuring that internal access to all personal information we hold is secured by appropriate measures.

5. What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us by emailing hello@trademutt.com.

In the event that you wish to complain about how we have handled your personal data, or if you believe we breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) or a registered Australian Privacy Principles Code, please contact our Data Protection Officer at hello@trademutt.com or in writing to: TradeMutt, Data Protection Officer, 77 Riverside Place, Morningside, 4170, Queensland. Our Data Protection Officer will then look into your complaint and work with you to resolve the matter.
If you are still not satisfied, you can contact the Australian Information Commissioner, or if you are in the European Economic Area, the supervisory authority in your country.

6. Revisions to this statement
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Website. We encourage you to review this page periodically for the latest information about our privacy practices.