Have a question? Check out these Frequently Asked Questions.
- HOW DO I RETURN AN ITEM?
Just hit this link HERE to go through to our returns policy and follow the steps.
- WHAT IF I HAVE WASHED MY SHIRTS CAN IT STILL BE RETURNED?
Sadly no, the garment needs to be in NEW condition unwashed and original tags on. Please note all undergarments are unable to be refunded.
- MY PARCEL HAS NOT ARRIVED, WHAT DO I DO?
Australia post can sometimes be 1 or 2 days later than estimated on their tracking, please note if it is later than 2 days from predicted arrival please contact firstname.lastname@example.org and we will follow up your order and see where it is.
- HOW CAN I BE NOTIFIED OF NEW PRODUCT OR WHEN ITEMS ARE RESTOCKED?
You can put your name down in the out of stock notification box below all of our products. Otherwise you can subscribe to our mailing list HERE.
- WHAT FREIGHT SERVICE DO YOU USE?
We use a 3PL social enterprise called SendAble, they pick pack and warehouse all TradeMutt Products. Australia Post E-Parcel then picks up and delivers each order.
- IS THERE A TRADEMUTT RETAIL STORE?
No we are 100% online. We do not house any product at the Mutt Hutt.
- WHAT HAPPENS IF MY PRODUCT DOESN'T FIT?
No problem, just follow our returns policy HERE.
- CAN I PURCHASE A GIFT CARD?
100% you can, click HERE to purchase a gift card.
- HOW OFTEN DO YOU DISPATCH ORDERS?
Our orders are dispatched daily unless stated otherwise. There have been times where supply chains have been disrupted and we have had to pre-sell. You will be notified if we are in pre-sale before your purchase.
- WHERE DO YOU MANUFACTURE YOUR PRODUCTS?
We manufacture our large variety of products in a large variety of countries and factories. You can see the origin of each product in each product description.
- DO YOU HAVE A SIZE GUIDE?
Of course we do mate, click HERE.
- I CAN'T FIND A PRODUCT ON YOUR WEBSITE, WHERE CAN I SUGGEST NEW PRODUCTS?
Sorry to hear we don’t have what you are looking for. Jump onto our contact page HERE, we would love to hear what you are looking for.
- HOW DO I LISTEN TO THE TRADEMUTT 120. GRIT PODCAST?
On all good podcast apps, just search TradeMutt or jump on and watch it on YouTube HERE.
- HOW DO I SUBMIT A HUMANS OF TRADEMUTT STORY?
We would love to hear your Humans of TradeMutt story, please send it through the contact page HERE.
- I HAVE LOST MY RETURN SLIP, HOW CAN I GET A NEW ONE?
No dramas cane farmer, you can see the online version HERE.
- WHERE CAN I LOCATE MY TAX INVOICE?
It is attached on your order confirmation email mate, if you still can’t find it, email email@example.com and we can get you another copy out
- DO YOU DO EMBROIDERY?
Sadly, no but we do recommend using a local person in your suburb or town. Otherwise we recommend Doree Embroidery in East Brisbane, you can check them out HERE.
- ARE THERE BULK ORDER DISCOUNTS?
Yeah mate, our discount rates start at 24 units and above. For more information, shoot us an email at firstname.lastname@example.org
- WHAT DO I DO IF I HAVE MADE A MISTAKE WITH MY ORDER?
Email email@example.com ASAP or call 0438118214 so we can update that.
- ARE THESE WORKSHIRTS HI VIS?
We do carry both Hi Vis and standard work shirts, you can tell the difference by the block top and 3M tape. Also the product description will outline what each product meet in regards to AS/NZS standards.
- HOW DO I ACCESS THE TIACS SUPPORT LINE?
Easy, you can text or call 0488 846 988 or head to their website TIACS.org
- HOW MUCH MONEY DOES TRADEMUTT DONATE TO CHARITY?
5% of all TradeMutt profits are donated directly to the TIACS foundation.
- WHERE IS TRADEMUTT LOCATED?
Our HQ is based in Brisbane, Australia
- IS TRADEMUTT AUSTRALIAN OWNED?
100% Aussie owned Cobba!
- CAN I MAKE A DONATION DIRECT TO TIACS?
Easily, jump onto the TIACS website HERE.
- WHAT IS A SOCIAL ENTERPRISE?
Social enterprises are businesses that trade to intentionally tackle social problems, improve communities, provide people access to employment and training, or help the environment.
- WHAT IS THE TRADEMUTT CONTACT NUMBER AND EMAIL?
You can contact us on our contact page HERE or call us directly on 0438 118 214
- MY ITEM IS FAULTY, HOW DO I ORGANISE A REFUND?
Sorry to hear there has been an issue with your
- I AM GETTING AN ERROR MESSAGE AT CHECKOUT, HOW DO I FIX IT?
If you are getting a shipping error it will be an issue with your suburb and postcode not aligning. Easiest way to double check your address is to google it and ensure it come us on a map
- DO WE DO PRE-ORDER?
Sadly, we are unable to pre sell individual garments unless our entire store is in Pre Sale. Please let us know if there is something you need and we can help out. Email firstname.lastname@example.org
- HOW DO I SUBMIT A TESTIMONIAL OR A PHOTO?
If you would like to submit a testimonial, you can do so on either FACEBOOK or GOOGLE. To submit a photo wearing your Trademutt send your image to email@example.com